Privacy Policy

This document explains how we use your personal data.

We are committed to ensuring the privacy of all individuals whose personal data Connecting Construction Ltd trading as Constructnet and its subsidiary companies collect, hold and process.

Such individuals may include our members and those end users of our services, those employees of our clients and users of our services including other visitors to our website and sole traders. In this policy we explain how we hold, process and retain your personal data.

  1. How Is Your Personal Data Used?

1.1. This section provides you with information about:

  1. a) what personal data we hold and process;
  2. b) in respect of personal data that we did not collect from you directly, from where we obtained that data and what types of data we have collected;
  3. c) the purposes for which we may process your personal data; and
  4. d) the legal grounds on which we process your data.

1.2. Contact Data.

We may process information that you provide to us (“contact data”). This contact data may include your name, address, telephone number, email address, Company details, and may be provided to us in person or through our website. We may use this contact data during the course of providing our services, in conjunction with our partners, suppliers and clients, to you.

The legal basis for this processing is for the purposes of performing our contract with you, or in taking steps at your request prior to entering into a contract. Where you have provided your consent for us to do so, we may contact you regarding the latest promotions and offers regarding our products and services, and those of our partner organisations, and to send you newsletters.

We may process information contained in any enquiry you submit to us regarding your services (“enquiry data”). Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. You have a responsibility to ensure that any email you send to us is within the bounds of the law. The enquiry data may be processed or stored for the purpose of communicating with you regarding your goods and services.

 

1.3. Member / Customer Data.

If you are a member or customer, we may process information that you provide to us (“member/customer data”). This data may include your name, address, telephone number, email address, Company details, a photograph of you, vehicle details, Photographic imagery and information contained within images or texts that you send us which may contain locational data, and may be provided to us in person, through our website or the online portals that we provide. We may use this data to provide you with pricing information, for administering your account(s) with us, and for providing our services to you. The member/customer data may also be processed during the course of your use of the services that we provide, and for the purposes of administering and renewing your membership, performing our contract with you or in taking steps at your request prior to entering into a contract. Your data may also be anonymised for the purposes of our analysing and monitoring trends in activity.

Where you have provided your consent for us to do so, we may contact you regarding the latest promotions and offers regarding our products and services, and those of our partner organisations, and to send you e-newsletters, text messages or printed information. We do not share your data with any third parties with the exception of companies within our Group and our processing partners who are covered by this policy and who only process your data on our behalf. You will not be contacted by any third party for marketing purposes.

1.4. Payment Data.

We may process payment information relating to products and services that you purchase from us and your membership (“payment data”). The payment data may include your contact details, your card details and the transaction details. The payment data may be processed for the purposes of administering the payment, for the supply of the purchased goods and services, and keeping proper records of those payments.

The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract, and our legitimate interests, namely our interest in the proper administration of our website and business. We will store your bank account number and sort code data where you have a Direct Debit mandate in place. When the Direct Debit mandate finishes, we will remove this data from our operational systems within 30 working days. We process bank card information at the time we take payment. This data is not stored on our systems and is processed on Payment Card Industry Data Security Standard compliant banking systems.

OTHER PROCESSING THAT WE MAY CARRY OUT

1.5. Website Data. We may process data about your use of our website and services (“website data”). The website data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the website data is our analytics tracking system, Google Analytics. The data collected is kept anonymous. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. This website data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

1.6. Other Processing Activities.

In addition to the specific purposes for which we may process your personal data set out above, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

  1. Providing Your Personal Data to Others.

2.1. Sharing Your Data with Our Partners.

Your data may be shared with the authorities with whom Connecting Construction Ltd trading as Constructnet and its subsidiary companies and partners are working in partnership, in order to operate our business and administer and develop our services and demonstrate legislative compliance. The sharing of data with those in partnership is purely for statistics on usage and demographics. This does not tie the information back to you as an individual. The legal basis for this processing is our legitimate interests in ensuring that we maintain high levels of service to our members, clients, and other end users of our services.

2.2. Social Media Platforms.

We operate the following social media pages including Facebook and Twitter. If you join one of our Social Media pages, please note that the provider of the social media platforms have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data on our social media pages.

2.3. To Our Service Providers.

We may also disclose your personal data to certain reputable third-party service providers, such as cloud and IT services providers and other contractors whose services are required to enable Connecting Construction Ltd trading as Constructnet and its subsidiary companies to provide its services to clients.

2.4. Our Insurers/Professional Advisers.

We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, processing insurance claims, managing risks, obtaining professional advice and managing legal disputes.

2.5. Where We Provide Your Personal Data to Any Third Party.

Where we share your personal data with any third party, we will ensure this processing is protected by appropriate safeguards including a suitable data processing agreement with that third party.

2.6. To Comply with Legal Obligations.

In addition to the specific disclosures of personal data detailed above, we may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation we have to comply with, or in order to protect your vital interests or the vital interests of another individual.

  1. Retaining and Deleting Personal Data.

3.1. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

3.2. Unless we contact you and obtain your consent for us to retain your personal data for a longer period, we will retain and delete your personal data in accordance with our retention period. For data processed under contract, we will retain all data for the duration of the contract and then six years after termination of the contract.

3.3. We may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

  1. Amendments.

4.1. We may update this policy from time to time by publishing a new version on our website.

4.2. You should check this page occasionally to ensure you are happy with any changes to this policy.

4.3. We may notify you of changes to this policy by email.

  1. Your Rights.

5.1. You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

  1. a) your request not being found to be unfounded or excessive, in which case a charge may apply; and
  2. b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

5.2. Where we process your data using the legal basis of consent, you may withdraw your consent at any time.

5.3. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

5.4. Your Right to Access Your Data. You have the right to ask us to confirm whether or not we process your personal data and, to have access to the personal data, and any additional information. That additional information includes the purposes for which we process your data, the categories of personal data we hold and the recipients of that personal data. You may request a copy of your personal data; the most efficient manner to do so will be by using a Subject Access Request. The first copy will be provided free of charge, but we may charge a reasonable fee for additional copies.

5.5. Your Right to Rectification. If we hold any inaccurate personal data about you, you have the right to have these inaccuracies rectified. Where necessary for the purposes of the processing, you also have the right to have any incomplete personal data about you completed.

5.6. Your Right to Erasure. In certain circumstances you have the right to have personal data that we hold about you erased. This will be done without undue delay. These circumstances include the following:

  1. it is no longer necessary for us to hold personal data in relation to the purposes for which they were originally collected or otherwise processed; you withdraw your consent to any processing which requires consent;
  2. the processing is for direct marketing purposes;
  3. and the personal data have been unlawfully processed.

However, there are certain general exclusions of the right to erasure, including where processing is necessary:

  1. for exercising the right of freedom of expression and information; for compliance with a legal obligation;
  2. or for establishing, exercising or defending legal claims.

5.7. Your Right to Restrict Processing. In certain circumstances you have the right for the processing of your personal data to be restricted. This is the case where:

  1. you do not think that the personal data we hold about you is accurate;
  2. your data is being processed unlawfully, but you do not want your data to be erased;
  3. it is no longer necessary for us to hold your personal data for the purposes of our processing, but you still require that personal data in relation to a legal claim;
  4. and you have objected to processing and are waiting for that objection to be verified.

Where processing has been restricted for one of these reasons, we may continue to store your personal data. However, we will only process it for other reasons:

  1. with your consent;
  2. in relation to a legal claim;
  3. for the protection of the rights of another natural or legal person;
  4. or for reasons of important public interest.

5.8 Your Right to Object to Processing. You can object to us processing your personal data on grounds relating to your particular situation, but only as far as our legal basis for the processing is that it is necessary for:

  1. the performance of a task carried out in the public interest, or in the exercise of any official authority vested in us;
  2. or the purposes of our legitimate interests or those of a third party.

If you make an objection, we will stop processing your personal information unless we are able to:

  1. demonstrate compelling legitimate grounds for the processing, and that these legitimate grounds override your interests, rights and freedoms;
  2. or the processing is in relation to a legal claim.

5.9. Your Right to Object to Direct Marketing. You can object to us processing your personal data for direct marketing purposes. If you make an objection, we will stop processing your personal data for this purpose.

5.10. Your Right to Object for Statistical Purposes. You can object to us processing your personal data for statistical purposes on grounds relating to your particular situation, unless the processing is necessary for performing a task carried out for reasons of public interest.

5.11. Automated Data Processing. To the extent that the legal basis we are relying on for processing your personal data is consent, and where the processing is automated, you are entitled to receive your personal data from us in a structured, commonly used and machine-readable format. However, you may not have this right if it would adversely affect the rights and freedoms of others.

5.12. Complaining to A Supervisory Authority. If you think that our processing of your personal data infringes data protection laws, you can lodge a complaint with a supervisory authority responsible for data protection. You may do this in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

5.13. Right to Withdraw Consent. To the extent that the legal basis we are relying on for processing your personal data is consent, you are entitled to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

5.14. Exercising Your Rights. You may exercise any of your rights in relation to your personal data by written notice to us in addition to the other methods specified above.

  1. IP Addresses and Cookies.

6.1 Cookies are very small text files that are stored on your computer when you visit some websites.

6.2 We use cookies to help identify your computer, including where available, your IP address, operating system and browser type, for system administration so we can keep your activity secure, tailor your user experience and remember your preferences. This is statistical data and does not identify any individual. You can disable any cookies already stored on your computer or clear your browser storage, but this may result in losing any preferences which you’ve set previously.

  1. Our Details

7.1. This website and software are operated by Connecting Construction Ltd trading as Constructnet.

7.2. We are registered in England and Wales under registration number 12248598, and our registered office is at Waterside House, Falmouth Road, Penryn, Cornwall TR10 8BE.

7.3. You can contact us:

  1. a) by post, using the postal address given above;
  2. b) using our website contact form;
  3. c) by telephone, on the contact number published on our website; or
  4. d) by email, using the email address published on our website.

7.4. Data Protection Officer. Our data protection officer’s contact details are: Gill Edmonds, who can be contacted via email: office@connecting-construction.net.